FP1 Retirement Fund (PO-15468)
Ombudsman’s Determination
Outcome
Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E complains that Fast Pensions failed to respond to his requests for information about the Plan, despite him sending several reminders to Fast Pensions.
View determination
DownloadRelated decisions
- Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)Complainant: Mr NRespondent: Mrs L A Goodwin, Mr C I Goodwin, Mr R Goodwin
Embark Group Limited (Embark) trading as Rowanmoor Group plc
Outcome: UpheldComplaint Topic: Transfers: generalRef: CAS-49148-R5W6Date: - ExxonMobil Pension Plan (CAS-79622-T6S2)Complainant: Mr LRespondent: The Trustee of the ExxonMobil Pension Plan
Willis Towers WatsonOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-79622-T6S2Date: