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FP1 Retirement Fund (PO-15468)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-15468
Outcome: Upheld
Respondent: Fast Pensions Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that Fast Pensions failed to respond to his requests for information about the Plan, despite him sending several reminders to Fast Pensions.

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