Friends Life Personal Pension Plan (PO-17643)
Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: PO-17643
Outcome: Upheld
Respondent: Friends Life and Pensions Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr Y’s complaint is upheld and Friends Life shall pay him £500 in respect of distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained that Friends Life did not complete his transfer as requested. This resulted in a financial loss, which Friends Life have now calculated and paid into the Plan. Mr Y does not agree with the amount offered by Friends Life in acknowledgement of non-financial injustice.
View determination
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