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Your Tomorrow Pension Scheme (PO-8518)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-8518
Outcome: Upheld
Respondent: Lloyds Banking Group
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint summary

Mr E’s complaint is that LBG has not provided him with a preserved pension following the transfer of his contract of employment to TSB under the Transfer of Undertakings (Protection of Employment) regulations (TUPE). He says that he was assured he would receive membership of the Scheme but ultimately his contributions were returned, with the consequence that he has lost his employer contributions for a little under three months.

Summary of the Ombudsman’s Determination and reasons

I uphold Mr E’s complaint and set out below the further actions required by LBG.

My reasons for reaching this view are explained in more detail below.

View determination

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