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LSG Sky Chefs Retirement Partnership (PO-13378)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-13378
Outcome: Not upheld
Appeal outcome: Permission refused
Respondent: 1. Aon Consulting Ltd
2. Champain Financial Services Ltd
3. Legal & General Assurance Society Limited
4. LSG Sky Chefs UK Ltd
5. Mercer Limited
Type: Pension complaint or dispute
Date:
Appeal: Yes

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aon Consulting Ltd, Champain Financial Services Ltd, Legal & General Assurance Society Limited, LSG Sky Chefs UK Ltd, or Mercer Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that funds held for him in the LSG Sky Chefs Retirement Partnership have been unlawfully accessed and he has been denied his benefits.

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