Principal Civil Service Pension Scheme (PO-16581)

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld and to put matters right Cabinet Office should pay Mrs Y £2,000 to recognise the significant distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against MyCSP is about the delays she experienced when requesting a transfer out of the PCSPS to an overseas scheme in Australia. This has meant that the receiving scheme is no longer on the Recognised Overseas Pension Schemes (ROPS) list and the transfer is no longer possible.