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Henry Butcher Pension Fund and Life Assurance Scheme (PO-17040)

Complainant: Mrs S
Complaint Topic: Benefits: incorrect calculation
Ref: PO-17040
Outcome: Partly upheld
Respondent: 1. Aon Hewitt Limited (Aon)
2. Prudential
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs S’ complaint against Aon and Prudential is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Aon and Prudential should each pay Mrs S £250 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that she is in receipt of a lower annuity than anticipated, due to delays on the part of the Respondents.

View determination

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