EDS Retirement Plan (PO-18165)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that he has received incorrect increases to his pension since it was put into payment. Mr N interprets the Plan Rules to mean that his pension should receive the higher of 5% or the increase in the Retail Prices Index (RPI) per annum. However, the Trustee interprets the Plan Rules to mean that Mr N should receive the lower of 5% or the increase in RPI per annum, and this is what Mr N has been receiving.