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GKN Group Pension Scheme 2012 (PO-20080)

Complainant: Miss D
Complaint Topic: Death benefits
Ref: PO-20080
Outcome: Upheld
Respondent: 1. GKN Aerospace Services Limited (GKN)
2. GKN Group Pension Trustee (No.2) Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Miss D’s complaint against GKN and the Trustee is upheld. GKN shall make its distribution decision afresh and pay Miss D £1,000 for serious non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss D has complained that GKN and/or the Trustee have failed to make a decision concerning the distribution of a lump sum death benefit in a proper manner.

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