Skipton Building Society (2015) Group Pension Scheme (PO-24165)
2. Skipton Pension Trustees Limited
Ombudsman’s Determination
Outcome
I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, Skipton BS and the Skipton Trustee shall jointly pay £1,000 to Mr Y, in recognition of the serious distress and inconvenience that has been caused.
Complaint summary
Mr Y’s complaint is that the Scarborough Building Society (SBS) and the Trustees of the Scarborough Building Society Group Pension and Death Benefits Scheme (the New Scheme), incorrectly informed him that part of his pension would increase at a fixed rate of 5% per annum (5% pa), once in payment, and that he relied on this misinformation to his financial detriment.
View determination
DownloadRelated decisions
- Spirit Legacy Pension Scheme (CAS-29191-V6G7)Complainant: Mrs SRespondent: Spirit Pension Trustee LimitedOutcome: UpheldComplaint Topic: Misquote/misinformationRef: CAS-29191-V6G7Date:
- Deloitte UK Pension Scheme (CAS-60778-N6P9)Complainant: Mr NRespondent: D&T Pension Trustees LimitedOutcome: Partly upheldComplaint Topic: Misquote/misinformationRef: CAS-60778-N6P9Date: