Rainbow Plus Personal Pension Plan (1995) (PO-25071)

Ombudsman’s Determination

Outcome

Mrs S’ complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld), Aviva shall pay £100 to Mrs S for the loss of interest on the initial contribution of £4,000 and reimburse any non-refundable expenditure that Mrs S has incurred as a result of Aviva’s maladministration.

In addition, if Mrs S pays £4,000 to the pension plan that she has with another provider (Company B), Aviva shall reimburse her for any financial loss that she incurs as a result of its maladministration.

Aviva shall also pay £1,000 to Mrs S in recognition of the serious distress and inconvenience that its maladministration has caused.