Sun Life Flexible Pension Plan (CAS-30346-L9M7)
Ombudsman’s Determination
Outcome
Mr N’s complaint is partially upheld and to put matters right Aviva shall, within 21 days, pay Mr N £500 in respect of the significant distress and inconvenience he has suffered.
Complaint Summary
Mr N has complained that Aviva has not allowed him to continue the life assurance benefit in the Plan beyond his selected retirement date despite being informed that this would be possible.
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