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Kelda Group Pension Plan (CAS-31120-W7F7)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: CAS-31120-W7F7
Outcome: Not upheld
Respondent: 1. Kelda Group Pension Trustees Limited
2. Capita
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr E complains that he received an incorrect annual benefit statement from the Administrator. Mr E would like a review of the error and the impact that this has had on himself and the other affected members.

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