Armed Forces Pension Scheme (PO-21679)
Complainant: Mrs D
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-21679
Outcome: Partly upheld
Appeal outcome: None
Respondent: Equiniti Paymaster
Veterans UK
Veterans UK
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs D’s complaint against Equiniti and VetsUK is partly upheld. To put matters right Equiniti and Veterans UK shall pay £250 each (a total of £500) to Mrs D for the non-financial injustice caused to her.
Complaint summary
Mrs D’s complaint against Equiniti and VetsUK is that both parties caused an overpayment of pension benefits amounting to £12,488.01.
View determination
DownloadRelated decisions
- Bic UK Pension Scheme (CAS-52136-P6D3 & CAS-52149-F8K1)Complainant: Mr and Mrs DRespondent: Trustees of the Bic UK Pension SchemeOutcome: Partly upheldComplaint Topic: Benefits: overpayment (recovery of)Ref: CAS-52136-P6D3 & CAS-52149-F8K1Date:
- Teachers’ Pension Scheme (CAS-76851-L9X6)Complainant: Mr RRespondent: Teachers’ Pensions (TP)
Department for Education (DfE)Outcome: Not upheldComplaint Topic: Benefits: overpayment (recovery of)Ref: CAS-76851-L9X6Date: