We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Armed Forces Pension Scheme (PO-21679)

Complainant: Mrs D
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-21679
Outcome: Partly upheld
Appeal outcome: None
Respondent: Equiniti Paymaster
Veterans UK
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs D’s complaint against Equiniti and VetsUK is partly upheld. To put matters right Equiniti and Veterans UK shall pay £250 each (a total of £500) to Mrs D for the non-financial injustice caused to her.

Complaint summary

Mrs D’s complaint against Equiniti and VetsUK is that both parties caused an overpayment of pension benefits amounting to £12,488.01.

View determination

Download

Related decisions

  • Teachers’ Pension Scheme (CAS-76851-L9X6)
    Complainant: Mr R
    Respondent: Teachers’ Pensions (TP)
    Department for Education (DfE)
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-76851-L9X6
    Date:
  • The Carillion Public Sector Pension Scheme (CAS-56498-P2Y8)
    Complainant: Mr D
    Respondent: Barnett Waddingham LLP
    Independent Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-56498-P2Y8
    Date:
View all decisions