Just Annuity Policy (PO-29609)
Complainant: Dr E
Complaint Topic: Administration
Ref: PO-29609
Outcome: Upheld
Respondent: Just Retirement Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Dr E’s complaint is upheld and to put matters right Just Retirement, shall pay Dr E £500 in recognition of the distress and inconvenience she has suffered in dealing with this matter.
Complaint summary
Dr E initially complained that Just Retirement delayed in providing an annuity, provided inaccurate calculations and failed to release her fund on cancellation of the Policy. Dr E later said that she was also concerned on the level of service she received from Just Retirement.
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