Teachers' Pension Scheme (CAS-30002-K6Z8)
Complainant: Mr E
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-30002-K6Z8
Outcome: Partly upheld
Respondent: Teachers' Pensions (TP)
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs E’s complaint against TP is partly upheld.
To put matters right, TP shall reduce the amount of the overpayment it is seeking to recover to £5,667.51. TP should also pay Mrs E £1,000 in total for the serious distress and inconvenience caused.
Complaint summary
Mrs E is unhappy because TP is attempting to recover an overpayment of £13,506.15 from her.
The overpayment arose because TP originally calculated Mrs E’s retirement benefits using an incorrect pensionable service record.
View determination
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