We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva New Generation Personal Pension Scheme (CAS-30129-V8B7)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-30129-V8B7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Legal & General
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr T’s complaint against Aviva and L&G is partly upheld. To put matters right, Aviva and L&G shall pay Mr T £500 in equal shares for the significant distress and inconvenience caused to him.

Complaint summary

Mr T’s complaint concerns alleged delays caused by Aviva and L&G in transferring his pension funds from Aviva to L&G, then back to Aviva, and finally to Just Retirement. Mr T says that he has suffered financial loss for which Aviva and L&G should compensate him.

View determination

Download

Related decisions

  • British American Tobacco UK Pension Fund (CAS-78822-L4Q5)
    Complainant: Mrs E
    Respondent: Capita Experience Pension Solutions
    British American Tobacco UK Pension Fund Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-78822-L4Q5
    Date:
  • NHS Pension Scheme (CAS-89831-H1W8)
    Complainant: Mr L
    Respondent: Aviva

    NHS Business Services Authority
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-89831-H1W8
    Date:
View all decisions