Judicial Pension Scheme (CAS-30891-B3Q9)
Complainant: Mr M
Complaint Topic: Transfers: general
Ref: CAS-30891-B3Q9
Outcome: Not upheld
Appeal outcome: None
Respondent: XPS Administration Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr M’s complaint and no further action is required by XPS.
Complaint summary
Mr M has complained about the continuous delays caused by XPS when trying to transfer some of his benefits to a new pension provider. He has argued that the delay in completing the transfer resulted in a drop in his fund value of over £6,500. As a result, he would like a payment made into his new pension plan to negate the financial loss he has suffered and for XPS to cover the costs of his financial advisor’s fees.
View determination
DownloadRelated decisions
- Safeway Pension Scheme (CAS-63878-G1T9)Complainant: Mr NRespondent: Capita Employee Solutions (Capita)
The Trustee of the Safeway Pension Scheme (the Trustee)
Outcome: Partly upheldComplaint Topic: Transfers: generalRef: CAS-63878-G1T9Date: - Scottish Widows Executive Personal Pension Plan (CAS-58226-R7B1)Complainant: Miss NRespondent: Scottish WidowsOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-58226-R7B1Date: