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Local Government Pension Scheme (CAS-33559-R2G1)

Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: CAS-33559-R2G1
Outcome: Partly upheld
Appeal outcome: None
Respondent: Kent County Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the Council is partly upheld. To put matters right, the Council shall pay Mrs S £1000 for the serious distress and inconvenience caused.

Complaint summary

Mrs S’ complaint against the Council concerns its decision that she was only entitled to the pension calculated at the date of her leaving employment. She is unhappy that the value of her pension is not as high as it would have been, had she remained a member of the Scheme until her normal pension age. Mrs S also believes that she was misled and opted for voluntary redundancy (VR) on the basis of incorrect information.

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