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Teachers' Pension Scheme (CAS-38499-T5B8)

Complainant: Mrs R
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-38499-T5B8
Outcome: Not upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by TP.

Complaint summary

Mrs R has complained because TP did not inform her that her pension would not be backdated to her normal pension age (NPA) if she did not claim it at that time and continued working. She asserts that she has incurred a financial loss as a result of TP not informing her of this.

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