We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva (CAS-66616-H4N3)

Complainant: Mrs G
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-66616-H4N3
Outcome: Upheld
Appeal outcome: None
Respondent: Zoyo Capital Limited (Zoyo)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld and to put matters right Zoyo shall:-

  • Pay to Mrs G’s pension plan with Aviva £16,430.46.

  • Establish with Aviva whether the late payment of contributions has meant fewer units were purchased than would have been bought if the contributions had been paid on time. If a unit shortfall is identified, Zoyo shall cover the cost of correcting it.

  • Pay Mrs G £500 for the distress and inconvenience which she has suffered.

Complaint summary

Mrs G’s complaint is that following the Employment Tribunal’s (ET) December 2020 judgment her former employer has failed to pay pension contributions to her pension plan with Aviva.

View determination

Download

Related decisions

  • Smart Pension (CAS-90820-K9Z2)
    Complainant: Ms Y
    Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-90820-K9Z2
    Date:
  • NEST (CAS-111061-P6P0)
    Complainant: Mr N
    Respondent: Main Men Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111061-P6P0
    Date:
View all decisions