Principal Civil Service Pension Scheme (Northern Ireland) (PO-22299)
Complainant: Mr N
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-22299
Outcome: Partly upheld
Appeal outcome: None
Respondent: Civil Service Pension (NI) (CSP)
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr N’s complaint against CSP is partly upheld. To put matters right, CSP shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced.
Complaint summary
There are two parts to Mr N’s complaint. The first part concerns the overpayment of benefits he received and how CSP recovered the overpayment. The second part concerns the Widows and Dependants Pension (W&D) and Additional Service Pension (ASP) refunds, Mr N was entitled to, when he retired. He would also like someone held responsible for the errors made in the calculation of his benefits.
View determination
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