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​​​NHS Injury Benefit Scheme​​ (CAS-29583-N5W1)

Complainant: Mrs R
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-29583-N5W1
Outcome: Not upheld
Appeal outcome: None
Respondent: ​NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by ​NHS BSA​.

Complaint summary

Mrs R has complained that NHS BSA is seeking to recover £20,069.74 which it says has been overpaid to her.

View determination

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