The Ryland Group Pension Scheme (CAS-31053-J5J5)
Ombudsman’s Determination
Outcome
The complaint is upheld against Prudential because:
· it provided Mr S with incorrect information; and
· this situation has caused Mr S distress and inconvenience.
Complaint summary
Mr S’ complaint concerns the error Prudential made in 2014, in transferring his pension that was subject to a Pension Sharing Order (PSO) in favour of his ex-wife, to his pension with Rowanmoor (the SSAS).
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Mr Simon Hamilton Kaigh
Mr Michael McNally
Eleven Property Limited (Eleven Property)
SHK Property Services Limited (SHK Property Services)
Gilbert Trading Limited (Gilbert Trading)Outcome: UpheldComplaint Topic: OtherRef: CAS-56320-R9K9, CAS-29144-G2B0, CAS-64379-Y9G6, CAS-82685-J8S7, CAS-84074-G0W5Date: - Liverpool Victoria (LV=) SIPP (CAS-50479-K7G0)Complainant: Mr RRespondent: LV=Outcome: Not upheldComplaint Topic: OtherRef: CAS-50479-K7G0Date: