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Fidelity Buy Out Plan (ex-Syntegra Flexible Plan) (CAS-38365-P6R4)

Complainant: Mr L
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-38365-P6R4
Outcome: Not upheld
Appeal outcome: None
Respondent: Fidelity International
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Fidelity.

Complaint summary

Mr L’s complaint is that Fidelity has failed to fully recognise the financial detriment he has incurred resulting from an initial failure to pay his full protected tax-free cash (PTFC) entitlement under the Plan. 

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