We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sears Group Pension Scheme (CAS-38975-F4H6)

Complainant: Mr S
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-38975-F4H6
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General Assurance Society
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by L&G.  

Complaint summary

Mr S complains that:- 

  • His pension has not been calculated correctly as it does not include the Guaranteed Minimum Pension (GMP) at his date of leaving. He would like L&G to pay him the GMP of £2,500.68 per annum (p.a.) in addition to his pension at age 65. 

  • He is unhappy that the early retirement factor (ERF) was changed from 30% to 46.7%. He says he was never informed by L&G of the change. 

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-56273-M4B2)
    Complainant: Mr S
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-56273-M4B2
    Date:
  • BAE Systems Pension Scheme (CAS-61452-D6H7)
    Complainant: Mr R
    Respondent: Equiniti Pension Solutions
    BAE Systems Pension Funds Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-61452-D6H7
    Date:
View all decisions