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Sears Group Pension Scheme (CAS-38975-F4H6)

Complainant: Mr S
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-38975-F4H6
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General Assurance Society
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by L&G.  

Complaint summary

Mr S complains that:- 

  • His pension has not been calculated correctly as it does not include the Guaranteed Minimum Pension (GMP) at his date of leaving. He would like L&G to pay him the GMP of £2,500.68 per annum (p.a.) in addition to his pension at age 65. 

  • He is unhappy that the early retirement factor (ERF) was changed from 30% to 46.7%. He says he was never informed by L&G of the change. 

View determination

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