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NHS Pension Scheme (CAS-47557-C4X3)

Complainant: Dr E
Complaint Topic: Contributions: refunds
Ref: CAS-47557-C4X3
Outcome: Not upheld
Appeal outcome: None
Respondent: Great Western Hospitals NHS Foundation Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by the Trust.

Complaint summary

Dr E has complained that Liaison, the third-party payroll provider for the Trust, incorrectly refunded her pension contributions to her. She says Liaison should repay the contributions to her pension, instead of requiring her to do so.

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