We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Hilside Investments Pension Fund (PO-26429)

Complainant: Mrs D
Complaint Topic: Transfers: general
Ref: PO-26429
Outcome: Partly upheld
Appeal outcome: None
Respondent: Trustees of Hilside Investments Pension Fund
Rowanmoor Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is partly upheld. Rowanmoor, in its capacity as the professional pension trustee, shall remedy any shortfall in units Mrs D has suffered as a result of the transfer delay. In addition, it shall pay Mrs D a distress and inconvenience award. 

Complaint summary

Mrs D has complained that:- 

  • The Trustees failed to invest her pension funds between August 2013 and January 2018. She has suffered a financial loss as a result. 

  • There were excessive delays during the transfer process. 

View determination

Download

Related decisions

  • Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)
    Complainant: Mr N
    Respondent: Mrs L A Goodwin, Mr C I Goodwin, Mr R Goodwin
    Embark Group Limited (Embark) trading as Rowanmoor Group plc
    Outcome: Upheld
    Complaint Topic: Transfers: general
    Ref: CAS-49148-R5W6
    Date:
  • ExxonMobil Pension Plan (CAS-79622-T6S2)
    Complainant: Mr L
    Respondent: The Trustee of the ExxonMobil Pension Plan
    Willis Towers Watson
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-79622-T6S2
    Date:
View all decisions