Hilside Investments Pension Fund (PO-26429)
Rowanmoor Trustees Limited
Ombudsman’s Determination
Outcome
The complaint is partly upheld. Rowanmoor, in its capacity as the professional pension trustee, shall remedy any shortfall in units Mrs D has suffered as a result of the transfer delay. In addition, it shall pay Mrs D a distress and inconvenience award.
Complaint summary
Mrs D has complained that:-
-
The Trustees failed to invest her pension funds between August 2013 and January 2018. She has suffered a financial loss as a result.
-
There were excessive delays during the transfer process.
View determination
DownloadRelated decisions
- Phoenix Life Personal Pension Plan (CAS-56595-R8D7)Complainant: Mr HRespondent: Phoenix Life Assurance LimitedOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-56595-R8D7Date:
- (CAS-67622-R2B2)Complainant: Mr HRespondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
Mercer Limited
Scottish Widows Platform, trading as Embark Investment Services limited
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-67622-R2B2Date: