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Hilside Investments Pension Fund (PO-26429)

Complainant: Mrs D
Complaint Topic: Transfers: general
Ref: PO-26429
Outcome: Partly upheld
Appeal outcome: None
Respondent: Trustees of Hilside Investments Pension Fund
Rowanmoor Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is partly upheld. Rowanmoor, in its capacity as the professional pension trustee, shall remedy any shortfall in units Mrs D has suffered as a result of the transfer delay. In addition, it shall pay Mrs D a distress and inconvenience award. 

Complaint summary

Mrs D has complained that:- 

  • The Trustees failed to invest her pension funds between August 2013 and January 2018. She has suffered a financial loss as a result. 

  • There were excessive delays during the transfer process. 

View determination

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