INEOS Chlor Pension Fund - INEOS Section (CAS-74971-R5Z0 & CAS-40595-F6P5)

Ombudsman’s Determination

Outcome

I do not uphold these complaints and no further action is required by the trustee and Mercer.

Complaint summary

Mrs N has complained on behalf of the estate that the trustee and Mercer, the fund administrators, failed to complete the transfer of her late husband’s benefits to his self-invested pension plan (SIPP) with wealth at work. She wants to be offered the full cash equivalent transfer value (CETV) of his benefits in the fund rather than a spouse’s pension, which is of a lower value.

The trustee responded to the complaints on behalf of Mercer.