We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-41889-X8Q9)

Complainant: Mrs S
Complaint Topic: Automatic enrolment
Ref: CAS-41889-X8Q9
Outcome: Upheld
Appeal outcome: None
Respondent: Taylor Robinson Estate Agents
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mrs S​’ complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay ​Mrs S​ £1,000 for the serious distress and inconvenience it has caused her. 

Complaint summary

​​Mrs S​ has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Plan on time. 

View determination

Download

Related decisions

  • SMART Pension Plan (CAS-88359-S7J2)
    Complainant: Mr Hyman
    Respondent: SMART Pension Limited
    Outcome: Not upheld
    Complaint Topic: Automatic enrolment
    Ref: CAS-88359-S7J2
    Date:
  • Strathclyde Pension Fund (CAS-71892-J1V8)
    Complainant: Mr E
    Respondent: Glasgow City Council
    Outcome: Upheld
    Complaint Topic: Automatic enrolment
    Ref: CAS-71892-J1V8
    Date:
View all decisions