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NHS Pension Scheme (CAS-46530-T6X5)

Complainant: Miss Y
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-46530-T6X5
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by ​NHS BSA.

Complaint summary

Miss Y has complained that NHS BSA failed to inform her that if she became a deferred member of the Scheme in May 2016, she would no longer be entitled to receive unreduced retirement benefits from her 55th birthday in September 2016.    

She contends that she would not have left NHS employment on 31 May 2016 under the Mutually Agreed Resignation Scheme (MARS) if NHS BSA had told her that she must be in pensionable employment on her 55th birthday in order to qualify for such benefits.

View determination

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