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Legal & General Personal Pension (CAS-50391-H3V6)

Complainant: Mr S
Complaint Topic: Pension liberation
Ref: CAS-50391-H3V6
Outcome: Not upheld
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by ReAssure.

Complaint summary

Mr S has complained that Legal & General Assurance Society Limited (Legal & General) did not carry out effective due diligence when it processed his transfer request. Consequently, he would like an award to cover his losses.

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