NatWest Group Pension Fund (CAS-57256-T1V5)
Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-57256-T1V5
Outcome: Not upheld
Respondent: NatWest Pension Trustee Ltd
Willis Towers Watson
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustee or WTW.
Complaint summary
Mr N has complained that the transfer of his pension from the Fund to the St James’s Place Personal Retirement Plan (the SJP Plan) was unreasonably delayed. Mr N said that the delay caused him a financial loss of £32,470.01.
View determination
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