Civil Service Pension Scheme (CAS-59550-S6K4)

Complainant: Mrs E

Complaint Topic: Transfers: general

Ref: CAS-59550-S6K4

Outcome: Not upheld

Respondent: MyCSP
Cabinet Office

Type: Pension complaint or dispute

Date: 23 October 2023

Appeal: No

I do not uphold Mrs E’s complaint and no action is required by MyCSP or the CO.

Mrs E has complained that: -

MyCSP caused delays in the transfer of her pension funds from the Local Government Pension Scheme (LGPS) into the Scheme.
Her pension funds were misplaced by MyCSP during the transfer, which caused further delays in the process.
She should be compensated for the excessive amount of time it has taken to continually chase the matter, and for the severe anxiety, worry and stress that was caused.

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