Principal Civil Service Pension Scheme (CAS-59872-D9D3)
Complainant: Mr L
Complaint Topic: Abatement
Ref: CAS-59872-D9D3
Outcome: Partly upheld
Respondent: MyCSP
Cabinet Office
Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr L’s complaint is partly upheld and, to put matters right for the part that is upheld, MyCSP and the Cabinet Office shall take the actions as set out in paragraph 71 below.
Complaint summary
Mr L complained that MyCSP incorrectly abated his deferred benefits when they were put into payment in December 2013 and the error was not corrected until March 2020. Mr L said this caused him financial detriment.
View determination
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