Hargreaves Lansdown SIPP (CAS-62729-H2N5)

Ombudsman’s Determination

Outcome

Dr I’s complaint is partially upheld and, to put matters right, HLAM and II should each refund £58.31 of HLAM’s SIPP Management fees. HLAM and II should also each pay Dr I £250 (less any sums in respect of distress and inconvenience already paid) in recognition of the significant distress and inconvenience they have caused him.

Complaint summary

Dr I complained that both HLAM and II were responsible for a delay in the SIPP being transferred. He says these delays resulted in him incurring excessive transactional costs with HLAM and that he lost trading opportunities in foreign stock as he was expecting the transfer to be completed no later than October 2020.