Fidelity Self-Invested Personal Pension (CAS-62871-L6H0)

Ombudsman’s Determination

Outcome

Mr M’s complaint against Fidelity is upheld. To put matters right, Fidelity shall pay £500 to Mr M for the significant distress and inconvenience the matter has caused him.  

Complaint summary

Mr M has complained about Fidelity’s online trading process for his Fidelity SIPP:

Fidelity did not tell him that it would not execute his orders in an opening market auction; and 

the sell order that he placed online while the market was closed was subsequently executed at a lower price than he had expected.