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NOW: Pensions Trust (CAS-74570-V0T1)

Complainant: Mr Y
Complaint Topic: Automatic enrolment
Ref: CAS-74570-V0T1
Outcome: Not upheld
Appeal outcome: None
Respondent: NOW: Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Y’s complaint is not upheld, and no further action is required by NOW.

Complaint summary

Mr Y has complained that he was not provided with a valid notification of his enrolment into the Plan. As a result, he did not have the opportunity to opt out. Mr Y says NOW’s offer of £76.38 was inadequate, as he wants it to pay him £500 for the significant distress and inconvenience it has caused him.

View determination

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