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Safeway Pension Scheme (CAS-75041-S7G3)

Complainant: Mrs D
Complaint Topic: Death benefits
Ref: CAS-75041-S7G3
Outcome: Not upheld
Respondent: The Trustee of the Safeway Pension Scheme (the Trustee)
Wm Morrison Supermarkets Limited (Wm Morrison)
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint, and no further action is required by the Respondents.

Complaint summary

Mrs D has complained that it took five months for the Trustee and Mercer to start paying her spouse’s pension, and her family received poor service and delayed responses to her complaint. During this period, Mrs D had limited income and struggled to meet her day to day living expenses. Consequently, she suffered anxiety, lack of sleep and severe distress.

View determination

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