Local Government Pension Scheme (LGPS) - Lancashire County Pension Fund (CAS-75556-D0T8)

Ombudsman’s Determination

Outcome

Mr R’s complaint against LPPA is partly upheld.

To put matters right, LPPA shall within 21 days of the date of this Determination award Mr R £500 in recognition of the significant non-financial injustice which he has suffered in connection with this matter.

Complaint summary

Mr R complained that LPPA provided him with a substandard administrative service for the LGPS. In particular, he said that:

• LPPA made mistakes when calculating the benefits available to him from: (a) his additional pension contributions (APCs), and (b) the transfer of pension rights from his two former pension schemes into the LGPS.
• It provided him with an incorrect annual benefit statement showing overstated pension figures calculated as at 31 March 2019.
• LPPA failed to respond to his enquiries about his benefits and subsequent complaint under the LGPS Internal Dispute Resolution Procedure (IDRP) in a timely manner.