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​True Potential (CAS-85163-W6Y3)

Complainant: Mr K
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-85163-W6Y3
Outcome: Upheld
Appeal outcome: None
Respondent: Property Maintenance & Repair Team Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mr K​’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay ​Mr K​ £500 for the significant distress and inconvenience it has caused him. 

Complaint summary

​​Mr K​ has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.  

​​Mr K​ has said that the missing contributions amounted to approximately £8,500 across the period of his whole employment.

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