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Smart Pension Master Trust (CAS-86271-N8V2)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-86271-N8V2
Outcome: Upheld
Appeal outcome: None
Respondent: Terra-Vac Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mr E​’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay ​Mr E​ £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

​​Mr E​ has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust.

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