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SMART Pension (CAS-89953-N2Y0)

Complainant: Ms L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-89953-N2Y0
Outcome: Upheld
Respondent: Let Loose Foods Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms L’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms L £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms L has complained that the Employer, despite deducting contributions from her pay, has failed to pay into the Scheme.

Ms L has said that the missing contributions amounted to £50.08.

View determination

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