NatWest Group Pension Fund (CAS-101153-R1R9)
Complainant: Mr E
Complaint Topic: Death benefits
Ref: CAS-101153-R1R9
Outcome: Not upheld
Respondent: NatWest Pension Trustee Limited
Willis Towers Watson
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by the Trustee or WTW.
Complaint summary
Mr E has complained that when he tried to claim benefits from the Fund following the death of his father, Mr N, the Trustee and WTW provided him with misleading and conflicting information, and incorrectly refused to pay him a pension.
Mr E wants to be awarded a pension and be given a payment for the distress and inconvenience he has suffered.
View determination
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