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True Potential Investment Personal Pension (CAS-101371-S3B1)

Complainant: Mr T
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-101371-S3B1
Outcome: Upheld
Respondent: Ash Contracts Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £4,464.57 into the Plan. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr T has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Plan. 

The available evidence shows that the missing contributions amounted to £4,464.57.

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