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National Employment Savings Trust – NEST (CAS-104561-V6X5)

Complainant: Miss N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-104561-V6X5
Outcome: Upheld
Respondent: Vermuyden Care Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Miss N A £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss N has complained that despite deducting contributions from her pay the Employer has failed to pay them into the Trust.

Miss N has said that the missing contributions amount to £1,018.48.

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