People`s Pension (CAS-108888-B9S7)
Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-108888-B9S7
Outcome: Upheld
Respondent: VSL - Vanguard Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,284,15 into the Scheme. The Employer shall ensure that Mr R is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme.
In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.
Complaint summary
Mr R has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.
The available evidence shows that the missing contributions amounted to £1,284.15.
View determination
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