We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Scheme (CAS-110440-G7Q3)

Complainant: Ms T
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110440-G7Q3
Outcome: Upheld
Respondent: The Power50 Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £3,555.63 into the Scheme. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

In addition, the Employer shall pay Ms T £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms T has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms T has said that the missing contributions amounted to £3,555.63.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-114999-M8N4)
    Complainant: Mrs N
    Respondent: J&Y Webber Services Ltd T/A Bluebird Care
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-114999-M8N4
    Date:
  • NEST Pension Scheme (CAS-113346-Y1J0)
    Complainant: Mr E
    Respondent: Leiston Old Abbey Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-113346-Y1J0
    Date:
View all decisions