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People’s Pension Scheme (CAS-110995-S7Z8)

Complainant: Mr T
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110995-S7Z8
Outcome: Upheld
Respondent: Car Valeting Supplies T/A CVS2020.com Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr​ T’s complaint is upheld and, to put matters right, the Employer shall pay £1,280.61 into the Scheme. The Employer shall ensure that ​Mr T ​is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay ​Mr T​ £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

Mr T has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £1,280.61. 

View determination

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