The Smart Pension Master Trust (CAS-114685-L7W7)

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

In addition, the Employer shall pay Mr W £1,000 for the serious distress and inconvenience it has caused him

Complaint summary

Mr W has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust. 

The available evidence shows that the missing contributions amounted to £2,792.27.