NEST (CAS-119300-H7J6)
Ombudsman’s Determination
Outcome
Mrs A’s complaint is upheld and, to put matters right, the Employer shall pay £1,154.54 into the Scheme. The Employer shall ensure that Mrs A is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Mrs A has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
The available evidence shows that the missing contributions amounted to £1,154.54.
View determination
DownloadRelated decisions
- NEST Pension Scheme (CAS-111833-C7T0)Complainant: Mrs NRespondent: K & P Fresh Foods LtdOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-111833-C7T0Date:
- NEST (CAS-114173-H2B7)Complainant: Mrs SRespondent: Children of TowanOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-114173-H2B7Date: